Requirements:
-EA Account (1 per call and make sure it is 100%)
-An E-Mail address
-A Shipping Address
-A Brain (you have to be smart because they might ask questions)
-EA's Support Number (US: 1-650-628-1001; UK: 0870-243-2435) They are open 10AM - 10PM EST and are closed Sundays
-A Phone Number (when they ask for a number you have to give them a different number each time)
1. Call EA
2. Give them your e-mail and phone number
3. Tell them that you recently got Mercenaries 2 for the 360 and for some reason whenever it tries to connect to the EA server your 360 freezes, but you can play offline perfectly
4. They'll put you on hold and when they come back they will either tell you whats wrong or go through troubleshooting steps (go to step 7 if they told you what the issue is)
5. So go through the steps, they will tell you to clear your cache, reset your time, open ports and even download a Fight Night Round 4 demo
6. They will put you on hold again and come back this time telling you the issue
7. They will tell you that the servers were for the console version of Mercenaries 2 are down
8. So then they will either say that there's nothing they can do, will give you a replacement game or will give you a $20 off coupon to the EA Store through e-mail (which can only cover 100% of the Wii Active accessory Pack)
9. Sometimes for the replacement game they will just send you the game without showing that you own it, but more recently they have been making people get a picture of the game and give that to them (they will tell you how to do that). I have been using ebay since they don't want a pic of the barcode and just a pic of the disc and/or box of the game to prove you own it
10. They will give you 2 e-mails after that, one confirming it with EA and another from UPS with a tracking number (if you don't get a UPS e-mail, then don't worry, I didn't get one with my L4D2 and I still received it)
If it doesn't work the first time then call again
I have probably called at least 20 times and have only succeeded 6 times
you can use the same address for each call but just not phone number or e-mail because thats how they keep records
you can use the same PHONE just give them a different number, *67 if you want though
I recommend getting Bad Company 2 because you can make the most money from it and sell the VIP code separately
so if you used it and it worked then +rep me
and enjoy
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The Reason this is happening is because they took the servers down for the PC version of the game, but at the same time, fucked up the 360 version's servers, they say they are working on an update to fix it but they will most likely it will just be cut off too
Proof-
Edited by DarkRuler, 22 June 2010 - 09:59 AM.