iBotModz CBox
Looking for Tips for Replacing XBOX controller
#1
Posted 26 December 2009 - 07:50 AM
I called the Microsoft tech support and they promised that they would ship a replacement.
They didn't.
So I called them back and the call center promised again that they would ship a replacement.
They didn't.
So I thought I would give posting my experience here for a try and see if anyone can offer some tips to resolving my problem.
#2
Posted 26 December 2009 - 08:21 AM
I would post on the xbox.com Support Forums, it seems stuff there is in the public view so they try their best to make sure everything is well.
#3
Posted 26 December 2009 - 01:39 PM
#4
Posted 28 December 2009 - 02:56 AM
Did you upgraded to Management, when talking to the Indian staff who just reads everything from a booklet?
I would post on the xbox.com Support Forums, it seems stuff there is in the public view so they try their best to make sure everything is well.
I think Harte Hanks got the contract to do this sort of technal support for Microsoft and they are based in Austin, Texas.
Did this with the transfer cable, it took 3 times for them to send me one, and they said it was cause the dumb people didn't confirm my address
That makes sense. I do not recall them reading bacy my address.
I just called them at 800-469-9269. The recording said they are closed so I will call again in the morning. The recording also said that there is some place to check the status online. Does anyone know about that?
I think this time I will ask for thier names and be sure to ask for a supervisor.
#5
Posted 28 December 2009 - 08:10 AM
Is the best line to call.
EDIT: lol, which is what that number is above.
#6
Posted 10 January 2010 - 07:47 PM
#7
Posted 10 January 2010 - 10:29 PM